![]() ![]() Go to and sign in with Optimum ID and password. They now have a web site where customers can check on service status by doing the following: Over 8,500 residents voted to keep the system public, and. Callers should simply follow the prompts to either get a callback, pressing “1”, or hold on the line for the next agent.Īs Altice/Optimum continue to monitor and make network improvements, customers may encounter a temporary loss of service. (Shutterstock) EDISON, NJ Edison voters overwhelmingly voted to keep Edison's water system public in a special election on Tuesday. When the call back functionality is engaged, customers entering the queue to speak to with a live agent will automatically hear the option for a callback. During times of sustained high call volume, we do engage call back functionality between 8am – 9pm EST for technical support, as well as other functions such as sales and billing inquiries. Our priority continues to be to have calls answered by live agents first. Contacting Optimum via any of these channels will result in a trouble ticket being created that will direct a repair team to assess and address the issue: If you are experiencing a service issue, Altice has created four channels to advise them of your issue.
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